Shipping Information

Shipping

All packages are shipped with USPS First Class Mail within 1-2 business days. Some orders may be handled by our Macau office if we determine that can yield a faster turnaround time. 

For international packages, delivery is taken care of by the local post office of the destined country. Our packages generally do not require a signature upon delivery unless it is otherwise requested. 

Customers are responsible for any customs fees, duties, or taxes charged by the receiving country.

 

Delivery Time
United States: Around 3 - 5 business days

Canada: Around 2 - 3 weeks 

Asia, Europe, South America: Around 3 - 4 weeks

Please contact us for express shipping options available.

*We do not hold responsibility for delays due to unanticipated factors (i.e. custom and weather), but we promise to try our best to assist you.

 

Shipping Address
Please make sure the address you entered is current and correct. Orders will be mailed to the shipping address listed on the purchase confirmation. Include your company name if you are using your office address. 

 

Tax and Duties
Starting from July 1, 2021, the European Union (EU) is making changes to tax regulations for eCommerce purchases to the EU countries. We will not be collecting VAT (value-added tax) on our website. Customers will be responsible for any custom fees or VATs upon packages' arrival. 

  

Change or Cancel Order
Sorry, we are unable to cancel orders once processed. Once your order is finalized, you have agreed to our turnaround time.

 

Return and Exchange
If you believe you have received a defective or wrong item, please take a picture of the item and contact us within 3 days of delivery and we will sort it out for you. 

Exchange is not available, but items that are defective or incorrectly sent to you are eligible for a refund.  

 

Un-deliverable orders / Unclaimed packages
Any unclaimed packages and/or lost packages due to incorrect, incomplete, insufficient, or outdated address input is at the buyer’s cost. They will be returned to us without prior notice. 

We do not issue refunds for lost, unclaimed, or undeliverable orders. If returned, we can ship your package again, shipping cost will be the responsibility of the recipient.