FAQ

Shipping
COVID Related Shipping Service Disruptions:

Please follow this link for the most updated international shipping service alert by USPS. If you need to receive your package by a certain date, please contact us for other shipping options before checkout.

All packages are shipped with USPS First Class Mail within 1-2 business days. Some orders may be handled by our Macau office if we determine that can yield a faster turnaround time. 

For international packages, delivery is taken care of by the local post office of the destined country. Our packages generally do not require a signature upon delivery unless it is otherwise requested. 

Customers are responsible for any customs fees, duties, or taxes charged by the receiving country.

 

Delivery Time
United States: Around 3 - 5 business days

Canada: Around 2 - 3 weeks 

Asia, Europe, South America: Around 3 - 4 weeks

Please contact us for express shipping options available.

*We do not hold responsibility for delays due to unanticipated factors (i.e. custom and weather), but we promise to try our best to assist you.

 

Shipping Address
Please make sure the address you entered is current and correct. Orders will be mailed to the shipping address listed on the purchase confirmation. Include your company name if you are using your office address. 

 

Tax and Duties
Starting from July 1, 2021, the European Union (EU) is making changes to tax regulations for eCommerce purchases to the EU countries. We will not be collecting VAT (value-added tax) on our website. Customers will be responsible for any custom fees or VATs upon packages' arrival. 

  

Change or Cancel Order
Sorry, we are unable to cancel orders once processed. Once your order is finalized, you have agreed to our turnaround time.

 

Return and Exchange
If you believe you have received a defective or wrong item, please take a picture of the item and contact us within 3 days of delivery and we will sort it out for you. 

Exchange is not available, but items that are defective or incorrectly sent to you are eligible for a refund.  

 

Un-deliverable orders / Unclaimed packages
Any unclaimed packages and/or lost packages due to incorrect, incomplete, insufficient, or outdated address input is at the buyer’s cost. They will be returned to us without prior notice. 

We do not issue refunds for lost, unclaimed, or undeliverable orders. If returned, we can ship your package again, shipping cost will be the responsibility of the recipient. 

  

Shop Location
We have two offices, one in Los Angeles, the city of angels, and the other in Macau, a beautiful city with a unique mix of Portuguese and Chinese cultures.

 

Custom Orders
All custom wax seal stamps are fulfilled by our Macau office and shipped via Macau Post Office. Please email us your design to hello@misterrobinson.co and we can work from there.

 

Copyright
All stamps we showcase here on our website are created by Mister Robinson, Limited. Copyright is not transferred with the purchase of any of our products. Any recreation based on our designs (AKA making money in any form) is prohibited. Please contact us at hello@misterrobinson.co before using any of our pictures and/or contents.

 

Commercial Usage
Our wax seal stamps are only meant for personal use, but we are open to the discussion under certain terms and conditions. Please contact us before placing your order to discuss the details.

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Wholesale agreement

  1. Prices should be set according to our suggested retail price.
  2. Selling our products on the below platforms is prohibited: Etsy, eBay, Amazon.
  3. Retailers are responsible for any import duties and customs fees that may apply.
  4. All wax seal stamps should be sold with their own packaging.
  5. All sales are final. Please contact us if your items arrived damaged.
  6. We reserve the right to stop selling to retailers that fail to follow the agreement.
  7. Shipments can sometimes be delayed due to unanticipated factors (i.e. custom and weather). We do not hold responsibility, but we promise to try our best to assist you.

 

*We reserve the right to update our pricing at any time without prior notice.